TERMS OF SALE

Last updated: 6 October 2025

Article 1 – LEGAL INFORMATION

This website, accessible at https://store.essec.edu (the "Site"), is operated by:

PROMEDIF, a company with a capital of €100,000, registered with the Créteil Trade and Companies Register under number 389 098 682, whose registered office is located at 17 rue Pierre Curie – 94270 Le Kremlin-Bicêtre, represented by Stanislas RENARD, duly authorized,

(hereinafter referred to as the "Operator").

The Operator's individual VAT number is: FR95 389 098 682.

The Site is hosted by OVH SAS, a subsidiary of OVH Groupe SA, registered with the Lille Trade and Companies Register under number 537 407 926, located at 2, rue Kellermann, 59100 Roubaix.

The Site's publishing director is Stanislas RENARD.

The Operator may be contacted by phone at 01 77 01 89 00 or by email at promedif@promedif.com.

Article 2 – GENERAL PROVISIONS RELATING TO THESE TERMS OF SALE

These General Terms of Sale (the "Terms of Sale" or "TOS") apply exclusively to online sales of products offered by the Operator on the Site.

The TOS are made available to customers on the Site for direct consultation and may also be provided upon request by any means.

The TOS are binding on the customer, who acknowledges, by checking a box or clicking the designated button, that they have read and accepted them before placing an order. Confirmation of an order constitutes the buyer's agreement to the TOS in effect on the date of the order, which the Operator ensures are preserved and reproducible.

It is specified to remove any ambiguity that the Operator acts as a service provider of the Association Groupe ESSEC and operates the Site under the licence granted to it.

In this context, the management, operation, sale of products, billing, and after-sales service fall exclusively under the responsibility of the Operator, as described in these Terms of Sale.

Article 3 – PRODUCT DESCRIPTION

The Site is an online store for products personalised with the ESSEC brand (hereinafter the "Product(s)"), open to any individual or legal entity using the Site (the "Customer").

Each Product presented on the Site is accompanied by a description (provided by the supplier or accessible via a link to the manufacturer's website) indicating its essential characteristics. Photographs illustrating the products, if any, do not constitute a contractual document. The Product's user manual, if essential, is available on the Site or provided at the latest upon delivery. Products comply with the applicable French law.

The Customer remains responsible for the conditions and consequences of accessing the Site, particularly via the Internet. Such access may incur fees payable to technical service providers, including Internet service providers, which are the Customer's responsibility. Furthermore, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.

The Customer acknowledges having verified that their computer configuration is secure and functional.

Article 4 – CREATION OF A CUSTOMER ACCOUNT

To place an order on the Site, the Customer must first create a personal account. Once created, the Customer must log in using a personal and confidential username and password.

It is the Customer's responsibility not to share their login credentials in accordance with the "PERSONAL DATA" provisions of these Terms of Sale. Each Customer undertakes to maintain strict confidentiality regarding information allowing access to their account. The Customer acknowledges being solely responsible for any access via their credentials, except in cases of proven fraud. The Customer must promptly inform the Operator of any loss, misuse, or unauthorized use of their username and/or password.

Upon creating a personal account, the Customer will receive a confirmation email.

During registration, the Customer undertakes to:

● Provide accurate, up-to-date information and not use false names or addresses, or names or addresses without authorisation;

● Keep registration data updated to ensure accuracy and relevance at all times.

The Customer also agrees not to share or distribute illegal, objectionable, or harmful information (e.g., defamatory content, identity theft, viruses). Otherwise, the Operator may suspend or terminate the Customer's access to the Site at their sole responsibility.

Article 5 – ORDERS

The Operator strives to ensure optimal availability of its Products. Offers are valid while stocks last.

If, despite the Operator's efforts, a Product becomes unavailable after the Customer places an order, the Operator will inform the Customer by email as soon as possible. The Customer may then choose between:

● Delivery of a Product of equivalent quality and price to the original order, or

● Refund of the Product's price within thirty (30) days of payment.

Except for such refund, the Operator is not liable for cancellation compensation, unless the failure to deliver is directly attributable to it.

Unless otherwise stated in these Terms, and without prejudice to the statutory right of withdrawal, Customer orders are firm and final.

When placing an order, the Customer selects the Products, adds them to the cart specifying desired quantities, and may review the order and total price, returning to previous pages if necessary to make corrections before validation.

The Customer must read and accept the Terms of Sale in effect at the time, including delivery and withdrawal conditions, before payment. Order confirmation constitutes acceptance of the TOS and forms the contract.

Contractual information, including the order number, will be confirmed by email in due time and at the latest upon delivery. The Operator recommends printing and/or saving this confirmation for proof. A digital invoice is available in the "my account" section, which the Customer should also retain for reference.

Emails relating to the order will be sent to the email address used to identify the Customer's account.

The Operator reserves the right not to validate the order for legitimate reasons, including if:

● The Customer fails to comply with the Terms of Sale in effect;

● Previous orders show outstanding payments;

● A previous order is the subject of an ongoing dispute;

● The Customer does not respond to an order confirmation request.

The Operator archives sales contracts in accordance with applicable law. Upon request at essec@promedif.com, the Operator will provide a copy of the requested contract.

Any modification of the order after confirmation requires the Operator's agreement.

Information provided by the Customer (e.g., name, delivery address) is binding. The Operator is not liable for errors that prevent or delay delivery.

The Customer declares having full legal capacity to engage under these Terms. Registration is open to adults and minors under parental supervision. Registration is strictly personal and cannot be made on behalf of third parties unless duly authorized.

In case of breach of these Terms, the Operator reserves the right to terminate the Customer's account without notice.

Article 6 – PAYMENT METHODS AND SECURITY

The Client expressly acknowledges that any order placed on the Site constitutes a binding purchase, requiring payment in exchange for the ordered Product.

The Operator reserves the right to verify the validity of the payment before shipping the order by any necessary means.

The Operator uses the Payplug online payment solution.

Orders can be paid using one of the following methods:

• Payment by bank card: Payment is processed directly on the bank's secure servers; the Client's banking details do not pass through the Site. The provided banking information is protected via SSL (Secure Socket Layer) encryption, preventing third-party access.

The Client's order is recorded and validated once the bank approves the payment.

The Client's account will be debited only after the card details have been verified and the transaction authorized by the issuing bank.

Failure to debit the payment will immediately invalidate the sale.

The card may be refused if it is expired, exceeds its allowed limit, or if the information entered is incorrect. In such cases, the order will only be considered confirmed once the secure payment centre approves the transaction.

As part of verification procedures, the Operator may request any documents necessary to complete the order. These documents will only be used for that purpose.

Article 7 – PAYMENT OF THE PRICE

The price of the Products at the time of the order is shown in euros, including all taxes (TTC), excluding delivery and transport costs. In the case of promotions, the Operator will apply the promotional price to any order placed during the promotional period.

The price is payable exclusively in euros (€) and is due in full after order confirmation. Prices include any discounts the Operator may grant.

If applicable, delivery or transport charges will be added to the product price and displayed separately before the Client confirms the order. The total amount due and its breakdown will be shown on the order confirmation page.

Article 8 – FORMATION OF THE CONTRACT

The contract between the Operator and the Client is formed when the Client sends confirmation of the order.

The Client's attention is drawn to the acceptance procedure for orders on the Site. When placing an order, the Client must confirm it via the "double-click" method: after selecting Products in the cart, the Client must check and, if necessary, correct the contents of the cart (identification, product quantity, prices, delivery terms) before clicking "I confirm my order," then acknowledge acceptance of these General Terms of Sale before clicking "I pay," and finally submit payment details.

The "double-click" constitutes an electronic signature equivalent to a handwritten signature and confirms irrevocable acceptance of the order.

The Operator archives communications, order forms, and invoices on a reliable and durable medium to constitute a faithful and durable copy. These may be used as proof of the contract. Unless proven otherwise, data recorded by the Operator online constitutes evidence of all transactions between the Operator and its Clients.

The Client may cancel the order by registered letter with acknowledgment of receipt or another durable medium in case of:

• Delivery of a Product not conforming to the declared characteristics;
• Delivery exceeding the maximum date specified in the order form, or, if none, within 30 days of the contract conclusion, after the Operator has been given a reasonable additional period to deliver without result;
• Unjustified price increase not due to a technical modification required by public authorities.

The Operator may cancel the order in case of:

• Refusal by the Client to accept delivery;
• Non-payment of the price (or balance) at the time of delivery.

Article 9 – RETENTION OF TITLE

The Operator retains exclusive ownership of Products ordered on the Site until full payment, including any delivery charges, has been received.

Article 10 – SHIPPING AND DELIVERY

Online offers presented on the Site may be shipped worldwide. Transport costs, taxes, and customs duties are the responsibility of the Client.

Delivery is understood as the transfer of physical possession or control of the Product to the Client.

Shipping costs are those specified at the end of the order and accepted by the Client when confirming the order.

The Operator commits, in line with the delivery dates indicated on the Site for each Product, to deliver within a maximum of 30 days after receiving the order.

Delivery times are indicated in working days during the order process, including order preparation, shipping, and carrier transit.

Products will be delivered to the address provided by the Client at the time of ordering. It is the Client's responsibility to ensure the address is correct. The Operator cannot be held liable for delivery delays or failures due to an incorrect address.

Upon delivery, the Client may be asked to sign a receipt.

No delivery will be made to a post office box. The Client must check that Products are intact, sealed, and match the order. Any discrepancy must be noted on the delivery slip. Claims regarding quantity or condition not indicated on the delivery slip will not be accepted.

ARTICLE 11 – RIGHT OF WITHDRAWAL

If a delivered Product does not fully satisfy the Client, the Client may return it to the Operator following the return procedure below.

The Client has a period of thirty (30) days from receipt of the order to exercise the right of withdrawal, except as otherwise provided by law.

No exchange of Products is possible. If applicable, the Client must exercise the right of withdrawal as specified below and place a new order if desired.

Product return procedure:

1. Request for return authorisation

The Client must request a return via their account on the Site, under "Order History," selecting the relevant order and the Product(s) to be returned. Once approved, a return number is issued by the Operator.

2. Return authorisation and instructions

After approval, the Client receives confirmation by e-mail, along with a return slip to be printed and included in the package.

3. Package preparation

The Product must be returned in its original packaging, complete (accessories, manuals, labels, etc.), unused, and in perfect condition. Returns not meeting these conditions may be refused.

4. Return address

The package, with the return slip and proof of purchase (invoice or confirmation email), must be sent to:

PROMEDIF – Returns Department – 17 rue Pierre Curie – 94270 Le Kremlin-Bicêtre – France

5. Return shipping costs

Shipping costs for returns are the Client's responsibility, except in cases of delivery error or defective Product.

6. Refund

Upon receipt and inspection of the Product, the Operator will refund the Product amount within fourteen (14) days, using the same payment method used for the order.

In accordance with Article L.221-21 of the French Consumer Code, the Client may also exercise the right of withdrawal by notifying the Operator by email at: essec@promedif.com.

ARTICLE 12 – CUSTOMER SERVICE

The Client may contact the Operator:

• By phone at 01 77 01 89 00, Monday to Friday, 9:00–12:30 and 14:00–18:00.
• By email at essec@promedif.com, providing their name, phone number, purpose of the request, and order number if applicable.

ARTICLE 13 – INTELLECTUAL PROPERTY AND SITE USAGE LICENSE

The Operator owns all content on the Site, including, without limitation, texts, files, static or animated images, photos, videos, logos, drawings, models, software, trademarks, visual identity, databases, Site structure, and other intellectual property and information ("Elements") protected by French and international laws.

Accordingly, no Element of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, displayed, stored, used, rented, or otherwise exploited, for free or for a fee, by any Client or third party, by any means or on any medium, without prior written authorisation from the Operator. The Client is solely responsible for any unauthorized use or exploitation.

The Operator may take legal action against anyone violating these prohibitions.

ARTICLE 14 – LIABILITY AND WARRANTY

The Operator cannot be held responsible for non-performance of the contract due to the Client, force majeure, or unforeseeable and insurmountable actions of third parties.

The Client acknowledges that Internet limitations prevent guaranteeing the security, availability, and integrity of data transmissions. Therefore, the Operator does not guarantee uninterrupted or error-free Site access. Service may be temporarily interrupted for maintenance, updates, technical improvements, or content changes.

The Operator is not responsible for Client misuse of the Site or services in violation of these Terms, nor for any direct or indirect damages resulting. In particular, the Operator is not liable for false declarations or conduct by Clients toward third parties. Clients agree to indemnify the Operator for any legal costs or damages resulting from their actions.

Products benefit from the legal guarantee of conformity under Articles L.217-4 et seq. of the Consumer Code and the guarantee against hidden defects under Articles 1641–1649 of the Civil Code.

Legal conformity guarantee:

● Two (2) years from delivery to claim;

● Choice of repair or replacement, subject to cost limits in Article L.217-9;

● No need to prove the defect exists within 24 months from delivery (except second-hand goods).

Hidden defect guarantee (Civil Code, Art. 1641):

● Choice of returning the Product for a full refund or keeping it with a partial refund (Art. 1644);

● Action must be initiated within two years from defect discovery (Art. 1648).

Attempting amicable solutions before legal action does not suspend guarantee periods.

ARTICLE 15 – PERSONAL DATA

For more information on how the Operator uses personal data, please read the Privacy Policy (the "Policy"), which can be consulted at any time on the Site.

ARTICLE 16 – LINKS TO THIRD-PARTY SITES

The Site may contain hyperlinks to third-party websites not operated or controlled by the Operator. The Operator bears no responsibility for the content, availability, or accuracy of information on these external sites, nor for any damages resulting from their use.

The inclusion of such links does not imply any partnership, endorsement, or affiliation between the Operator and the owners of those sites. Users access these links at their own risk and are encouraged to review the terms and privacy policies of the relevant third-party sites before using them.

ARTICLE 17 – FORCE MAJEURE

Neither Party shall be held liable for any failure or delay in the performance of its obligations under these Terms resulting from an event of force majeure as defined by Article 1218 of the French Civil Code.

Events considered a force majeure include, but are not limited to: natural disasters, governmental restrictions, war, strikes, epidemics or pandemics, interruption of transport or communication networks, shortages of raw materials, or any other event beyond the reasonable control of the affected Party.

If such an event occurs, the affected Party must promptly inform the other in writing. The performance of the obligations concerned will be suspended for the duration of the event. If the interruption continues beyond thirty (30) days, either Party may terminate the contract without compensation.

ARTICLE 18 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and interpreted in accordance with French law.

In the event of a dispute, the Client must first contact the Operator's customer service to seek an amicable resolution. If no satisfactory solution is reached within a reasonable period, the Client may refer the matter to a consumer mediator.

In accordance with Articles L.612-1 et seq. of the Consumer Code, the Client may contact Médiation CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice):

Website: www.cm2c.net

Address: 49 rue de Ponthieu, 75008 Paris, France

Email: cm2c@cm2c.net

The European Commission also provides an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr.

In the absence of an amicable agreement, the matter will fall under the jurisdiction of the relevant French courts.