The boutique offers a permanent collection, available all year round and regularly updated with new products and colors. Limited editions are also released occasionally and can be easily identified using the filter.

Personalization is not available at the moment.
For sweatshirts or promotion-specific items, you can contact ESSEC student associations, which sometimes organize custom orders.

We deliver worldwide.
- Shipping costs are paid by the customer.
- For full details on rates and delivery times, see the [Shipping] page.

No, customs duties remain the responsibility of the buyer and vary by country.
Please note: new regulations, particularly in the United States, may result in additional charges. Check your country's conditions before placing your order.

Standard delivery (without signature) or signed delivery for an additional fee.
Carriers: Colissimo, Chrono2Shop, UPS.
A tracking number is provided once your order has been dispatched.
Tip: group your items in a single order to reduce shipping costs.

At the moment, on-campus pickup is not available.

First, check your parcel status using the tracking number provided at dispatch. If you notice an issue or the average delivery time has been exceeded, please contact our customer service team at: essec@promedif.com or via our [Contact] page.

We accept credit card payments via Payplug, a fully secure solution. Your banking data is encrypted and does not go through the website.
Your order is confirmed only once the payment has been approved by your bank.

Yes, an invoice is automatically sent to you by email along with your order confirmation.

Orders cannot be modified once confirmed.
If you wish to cancel, please contact customer service as soon as possible and we'll do our best to accommodate your request.
After 24 hours, cancellation is no longer possible and the product must be returned once received.

Yes, you have 30 days to change your mind.

Returned items must be unused, and clothing must be unworn and in their original packaging.
Parcels must be sent back within 30 days of receiving your order.

Return procedure:
1. Print and complete the return form. (Link to the form)
2. Place it inside your parcel.
3. Send your return using the carrier of your choice to the following address: [address to be added].
4. Keep your proof of postage until you receive confirmation that your return has been processed.

Exchanges are not available. To change a size, please return the item and place a new order.
Size guides are provided on each product page; we recommend checking them before ordering.
If you receive a faulty item, please contact our customer service team at essec@promedif.com or via our [Contact] page.

At the moment, returns cannot be dropped off on campus.

The boutique has been designed for the entire community, students, participants, alumni, professors and staff, with the same prices for everyone.
Event-based promotional codes are occasionally offered and highlighted on the homepage.

There is currently no physical store. However, products are displayed in showcases on ESSEC campuses.
Pop-up stores featuring exclusive collections may also be organized during major ESSEC events.
All related updates will be shared through the school's usual communication channels.

We prioritize products that respect both the environment and people.
Most items come from certified suppliers (OEKO-TEX® 100, GOTS, FSC®, etc.), from short supply chains or fair initiatives.
Each product page clearly indicates the origin, materials and certifications to help you make informed, responsible choices.
Some collections are also selected for their positive social and environmental impact, and future capsule collections will support meaningful projects led by the ESSEC community.

We work closely with all our manufacturers to raise awareness of environmental impact.
Most are committed to reducing packaging, exploring alternatives to plastic, or using responsible materials. Some protective elements remain essential to ensure your products arrive in perfect condition.
Following the same logic, your items are shipped without branded tags or unnecessary packaging, helping us reduce waste while keeping prices fair for the community.

You can reach Promedif customer service:

• By email: essec@promedif.com
• Via our [Contact] page on the website
• By phone: +33 (0)1 77 01 89 00 during opening hours

Tip: please include your order number in your message for faster assistance.

Promedif customer service is available Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m.

The homepage highlights all new arrivals and current offers.
You can also stay up to date by following the school's Instagram account: [link].
A newsletter will soon be available so you can receive all the latest updates directly.