A cookie is a small text file placed and stored on the user’s device (computer, smartphone, tablet, etc.) when visiting a website. It enables the site to recognise the user, facilitate navigation and store certain information (preferences, language settings, etc.).

We may use different types of cookies and similar technologies to:

• ensure the security of the Site and prevent fraud or cyberattacks;
• enable the Site to function and provide the services requested;
• analyse and measure the Site’s performance and traffic;
• enhance your browsing experience and tailor the content displayed.

You can manage, block or delete cookies at any time via your Internet browser settings. The procedures differ depending on the browser:

• Cookie settings in Firefox
• Cookie settings in Microsoft Edge
• Cookie settings in Google Chrome
• Cookie settings in Safari (OS X)
• Cookie settings in Safari (iOS)
• Cookie settings in Android

You may also opt out of Google Analytics cookies by installing the module available here: https://tools.google.com/dlpage/gaoptout?hl=fr.

⚠️ Please note: deleting or blocking certain cookies may affect or limit access to some features of the Site.

We reserve the right to amend this policy at any time. We encourage you to review it regularly to stay informed of any changes.

We collect and process various categories of data:

• Identification data: surname, first name, postal address, e-mail, telephone number, username and password;
• Transaction data: payment information (including bank card details), order history and invoicing;
• Technical data: IP address, browser type and version, operating system, connection data;
• Browsing data: pages visited, time spent, interactions on the Site;
• Content provided: reviews, comments, messages, questionnaires, survey responses.

These data may be collected:

• when creating an account or placing an order;
• when using the Site (cookies, browsing);
• during contact with our customer service team.

Your personal data are collected and used to:

• provide and manage the services offered on the Site (order fulfilment, invoicing, deliveries);
• offer customer support and respond to your requests;
• establish usage statistics and improve the Site and our offers;
• comply with our legal and regulatory obligations (e.g. accounting and tax requirements);
• ensure the security of the Site and prevent fraud.

Our Site is powered by PrestaShop. The data are stored on secure servers provided by PrestaShop and our hosting provider, OVH, located within the European Union and protected by firewalls and reinforced security measures.

We implement all necessary technical and organisational measures to guarantee the confidentiality, integrity and availability of your personal data.

Personal data are intended solely for PROMEDIF SAS and its technical or logistics service providers involved in the delivery of services. They are never sold or transferred to third parties without your prior consent, unless legally required.

In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, you have the following rights:

• right of access;
• right to rectification;
• right to erasure ("right to be forgotten");
• right to restriction of processing;
• right to object;
• right to data portability.

You may exercise these rights at any time:

• by e-mail: essec@promedif.com
• by post: PROMEDIF SAS – 17 rue Pierre Curie – 94270 Le Kremlin-Bicêtre – France

Your request must include proof of identity. We undertake to respond within a maximum of one month.

Your personal data are retained for the period necessary to fulfil the purposes described above, in addition to the statutory limitation periods. Cookies stored on your device are kept for a period not exceeding 13 months.

This policy may be amended over time. Any changes will take effect upon publication on the Site. We encourage you to review it regularly.